Shipping Policy
Last updated: August 6, 2026
Never ship before instructed
Ship your card only after your application has been assessed and you receive shipping instructions with your submission ID. Packages we aren't expecting can't be checked in properly.
How to pack
- Penny sleeve, inside a semi-rigid holder (Card Saver or similar).
- Inside a rigid mailer — not a plain envelope.
- Use a tracked service, and add your submission ID inside the package.
- Always insure the shipment for the full value of what's inside — whatever that value is. There is no threshold below which insurance stops mattering: if the package is lost or damaged in transit, the insured amount is what you can recover.
Getting there is your leg
Inbound shipping is at your cost and risk — while the package is with the carrier, the carrier's terms and any insurance you chose govern loss or damage. Add your tracking number on your submission page and the status will follow the package automatically. Every package is photographed and documented the day it arrives.
Declared value
Your declared value drives insurance guidance and sets the liability cap in your signed agreement — declare it honestly. Deliberate misdeclaration is grounds for cancellation.
Coming back
Return shipping is your cost, added to your final invoice at what it costs to send your card back safely (tracked, and insured per what you select). Your card ships as soon as the final invoice is paid. If a return shipment fails because the address you provided was incomplete or incorrect, reshipping is at your cost.
Lost or damaged in transit
Claims proceed through the carrier and insurer. We assist with documentation — arrival photos, the condition report, and work records — which is exactly why everything is photographed at every stage.
International
International submissions are considered case by case — message before shipping anything across a border. Customs duties are the customer's responsibility both ways.